Payments
We provide common payment methods such as MasterCard and JCB credit card, Installment and Local e-wallets. You can see all payment methods on checkout page.
Our Guarantee
- Full or partial refund if the item you received does not match the description.
- Full refund if you did not receive the package.
- Items are damaged in transit, resend damaged parts for free.
Note: if there is a problem, please provide an unboxing video or picture
Shipping
- Free discreet shipping worldwide by UPS or EMS.
- After you submit the order, we will spend about 1-5 days to make your dolls, and then it takes 10-25 days for express delivery [Due to COVID-19, delivery may be delayed, please be patient].
- The package is legal to the countries where we can ship to, so you don’t need to worry about legal risks.
- Please note that the clothing in the picture is not included in the package. We provide random underwear and large towels instead.
- When a doll’s wig is out of stock, we may provide wigs of similar style, color and length.
- For the United States, European Union countries and some Asian Countries, we will handle customs duties for orders over 250 USD, so you can receive package at home, other countries may need to pay customs duties. View the table below for more details.
Shipping Countries
| North America Countries | USA, Canada, Mexico |
|---|---|
| Asian Countries | Japan, South Korea, Taiwan, Malaysia, Singapore, Thailand, India, Bangladesh, Vietnam, Cambodia, Myanmar |
| European Countries: | Germany, UK, France, Poland, Czech, Spain, Italy, Belgium, Denmark, Luxembourg, Netherlands, Croatia, Slovakia, Slovenia, Finland, Monaco, Austria, Sweden, Greece, Ireland, Portugal, Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Russia |
Order Cancellations
- You can always cancel your order before we start to produce your doll. It is totally free. we generally produce your doll after 24 hours.
Returns
- Because sex dolls are customized products, once ordered, we will start customizing your dolls, so refunds are not supported after we start the production process. But you can refund anytime before we produce.
- Before shipment, we will have a complete inspection. If you want to get the video of packing before shipment, you can contact us by sale@realsexidolls.com or online customer service.
- When the doll arrives in your hands, it is necessary to shoot an open-box video to prove the authenticity of the possible defects.
- If it is unsatisfactory due to other reasons, you can consult with us, but because the doll will touch the skin and reproductive organs, it will affect the second sale, so once you use it, there is no refund available.
